Cheeky Curves Exchanges & Returns Policy
Where a product is faulty, significantly different to those shown or described to you or do not do what they are supposed to, you are entitled to an exchange, credit, repair or refund. Cheeky Curves does not provide a refund if you simply change your mind. The receipt no. or a copy of the receipt must be included with the return as proof of purchase before a refund is issued. All returns must be verified, before being returned,either via email or post or phone/fax, upon verification a “Return Authority No. will be given to you to include with the return.
Exchanging a Garment purchased Online
We recommend that you carefully try on your new Cheeky Curves purchase over underclothes when first received to check for fit. Due to Health and Safety Regulations, Cheeky Curves is unable to exchange or refund garments that have been worn. (Please remember that perfume and powder marks often render a garment "worn" and therefore cannot be exchanged or refunded) If the garment is deemed faulty, but has been worn it will only be accepted for exchange, repair or refund, if laundered first.
Should you believe that your purchase may contain a production fault, please return it to Cheeky Curves for repair or replacement. Refunds will be issued where a faulty garment has been returned and cannot be replaced, or where a suitable item cannot be found for an exchange
10 Working Day Policy
If you find that you need to return an item to Cheeky Curves, please return it to us within 10 days of receipt of the garment. (Only garments with a production fault will be exchanged or refunded after this date.) Garments being returned, must be in “original condition” tags attached.
We recommend that you send the item registered mail so that you have a record of the parcel, as Cheeky Curves will not accept responsibility for customer returns that have not been received and recorded at its Street Address..
Credit Card Refund
If you have paid for a garment with a credit card, Cheeky Curves can refund the amount back to that credit card. You will need to write the exact number and expiry date of that card on the exchange form. Please Note, Cheeky Curves cannot issue a refund to a different credit card, it must be the card used for the original purchase.